Access Management

• Customer Service
• Risk Management
• OIG Compliance
• Reimbursement
• Advanced Beneficiary Notification
• EMTALA
• Medicare Secondary Payor

Medicare/APCs

• APCs - Basics
• APCs - Packaged Revenue Codes
• APCs - Pass Throughs - Drugs & Biologicals

Patient Accounting

• Following Up to Insurance Companies
• Working the Medicare Suspense File
• Basic & Electronic Billing
• How to Verify Insurance Benefits
• On-line Medicare Billing (Florida Shared and Arkansas Systems)
• How to Read an Explanation of Benefits
• How to Handle Insurance Denials
• Understanding Referrals and Authorizations
• Understanding Capitation
• Understaning Appeals and Audits
• Handling Workers Compensation Claims
• Working Auto Accident Claims
• Handling Mental Health and Substance Abuse Claims
• Collecting from Patients
• Working with Attorneys and Other Third Parties
• Deceased Patients and Dealing with Estates
• Ideas for Reducing Outstanding Days in Receivables

Long Term Care

• Deficiency Analysis
• MDS Auditing
• Minimum Data Set for CMS

Medical Records/Coding

• Medical Records - Quality Assurance
• Coding for MDS - Physical Therapy/Diagnostic

Employment Law

• How to Handle Sexual Harassment Issues
• ERISA Compliance
• Title Seven
• OSHA Compliance
• Understanding the Family Medical Leave Act and Americans with Disabilities Act